Hours & Info

1-863-455-9978
Monday - Saturday
8am - 8pm
Closed Sundays
 

FAQ

Frequently asked questions.

Have Questions? Get Answers!

We have gathered our most asked questions and answers and provided them for you here!

Do you ship to my country?

Yes, We ship worldwide and offer free shipping too!

US Shipments take 3-7 Business Days.

Please note that depending which country your in , free shipping takes 7-21 business days. However we do offer low cost expedited shipping options.

What is your return policy?

We offer a 30 day Return or Exchange policy. What this means is that we will accept any return within 30 days for a full refund, with the exception of some of our electronic items such as cell phones which do carry a restocking fee.

If an item arrives damaged due to shipping , It will be replaced free of charge and a return label provided.

If an item arrives defective, it will be replaced free of charge and a return label provided.

If an item is returned opened it will be refunded once the item has been verified by our Quality Department within our 30 Day Return period. Please note if the item carries a restocking fee (such as cell phones) this portion will not be refunded. To determine if your item carries a restock fee please see our restocking fees below.

How long is your Warranty?

With our 30 Day Satisfaction Guarantee , we provide you a 30 Day Warranty against defects and will provide a replacement or refund. You can request a return shipping label online by logging into your account.

Please note most items are covered for at least 1 Year by the manufacture. When you view an item on our site the warranty period will be disclosed above and beyond our 30 Day Warranty period.

How long does shipping take?

Shipments will normally leave one of our two warehouses (California and Florida) within 48 hours from order placement. At which point your shipping estimate starts. For example an order placed Monday by 5pm your order will ship between Tuesday and Wednesday at which time a tracking number is sent to you and your item is picked up by the carrier.

Then the shipping estimate of 3-7 days for free shipping begins.

There are a few factors that affect this time frame, some high demand items or promotions may take longer due to additional fraud prevention measures and simply because we are a smaller company.

Occasionally we do run out of stock but have more already ordered and will allow back-orders, in which case you will be notified and have the option to continue your order or cancel it. We do not typically charge you until your item is shipped. We do however verify your payment and an authorization hold may be in place to insure funds availability.

What is an instant rebate?

Occasionally we will offer an instant rebate, this means that we will give you the rebate immediately so you may take advantage of the much lower price today and we will receive the rebate later from the promotion either by our vendor or manufacture. This allows us to offer some amazing deals for a very limited time!

Sometimes our vendors or manufactures give us a promotional discount to either help move excess stock or promote a new product and we pass these savings to you. As a smaller a newer online company we strive to help make our little mark and continue to help those worldwide as we have done in our brick and mortar stores for almost 2 decades!

What is your restocking fee?

We only charge a restocking fee for select items listed below if they are returned open. If they are returned unopened there is no restocking fee.

If the item category is not listed below we do not charge a restocking fee.
Cell Phones

Price $200 – $400 /$29 Restocking Fee

Price $401 – $700 / $49 Restocking Fee

Televisions

$300 – $1500 / $49 Restocking Fee

Gaming Consoles /$40 Restocking Fee.

If your item does not fall between these categories and price ranges then we do not charge a restocking fee.

What is VOIP?

In additional to providing great products at discounted prices we have an array of services we provide locally to many other businesses and customers.

VOIP or Voice Over IP is a phone service that utilizes your internet broadband to connect a VOIP phone or device to what you would traditionally think as a phone line. Much like cell phones have replaced land lines, VOIP takes it one step further and allows you to have a mobile land line anywhere you go, allowing you to use fax machines and business phones without having a landline, and wherever there is internet.

Contact Us

We are always happy to help, reach us online , by email or by phone!

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Support

Have additional questions try our online chat!

Office Hours

Monday – Friday 8am – 7pm

Saturday 10 am – 7pm Closed Sundays and Holidays

Online ordering and support available 24/7!

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